Some great stuff in this communications audit
I came across this terrific Communications Audit done for Christchurch City Council. It's fascinating reading, and many organisations can take away key points to apply to their own communications. You can check out the full context on the Council's website.
An audit is a great way to help get your house in order as part of building reputation capital. A lot of organisations - including councils - talk about doing one, but not so many follow through.