In toxic times, control the controllables.

Written By Neryl East

Many leaders are facing a rise in toxic behaviour.

  • Just a few weeks ago a local council CEO had a cup of coffee thrown at him by a disgruntled resident.

  • Brands are being savaged online by keyboard warriors.

  • Government staff report feeling too scared to wear identification in public, for risk of getting abused.

The hard truth, if you’re in that situation, is that no-one is coming to rescue you.

 Authorities are under-resourced. Social platforms are inundated with complaints and are slow to respond. Trying to take matters further often falls on deaf ears.

If ever there was a time to focus on controlling the controllables, this is it.

As a leader, what can you do to role model civil behaviour?

How can you give your team extra support if they’re feeling the heat from over-stressed customers, clients or community?

You can make a difference through the energy you bring to each conversation.

 Don’t let global fears and collective uncertainties seep into your communication.

Be a credible voice and trusted anchor for those around you, even if others won’t thank you for it.

Let’s help each other to make the world feel safer and more connected.

Neryl East
Neryl East is a reputation, communication and media expert who shows businesses and organisations how to stand out - for the right reasons! EDUCATION: PhD in Journalism, University of Wollongong Master of Arts, University of Wollongong Certificate IV Training and Assessment (TAFE NSW) International Certificate of Public Participation (IAP2) EMPLOYMENT HISTORY: Director - Neryl East Communications Pty Limited Manager Communications and Public Relations - Wollongong City Council Manager Media and Communications - Shellharbour City Council Head of Communications and Marketing - Australian War Memorial Lecturer and tutor - University of Wollongong Lecturer - APM College of Business and Communication Manager External Relations - University of Western Sydney Freelance journalist - The Australian, ABC, Southern Cross Television, Prime Television News Director - WIN Television, Western NSW Journalist/producer/presenter - WIN Television, Wollongong Journalist/producer - Radio 2CH INTERESTS: Netball umpiring, theatre, travel
http://neryleast.brandyourself.com/
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